Captivating Collective
Captivating Cigars
where luxury meets legacy!
REFUND & CANCELLATION Policy
Thank you for shopping with us. We want you to be satisfied with your purchase. Please review our policy regarding refunds, returns, and order cancellations.
Order Cancellations
Orders may be canceled within 24 hours of placing the order, as long as the order has not yet been processed or shipped. To request a cancellation, please contact us as soon as possible.
Once an order has been processed or shipped, it can no longer be canceled.
Returns and Refunds
We accept returns within 14 days of delivery. To be eligible for a return:
-The item must be unused and in its original condition
-The item must be in its original packaging
-Proof of purchase (order confirmation or receipt) is required
Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.
If approved, refunds will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
Certain items are not eligible for return or refund, including:
-Perishable goods (if applicable)
-Personalized or custom-made items
-Items marked as final sale
Shipping Costs
Shipping costs are non-refundable. Customers are responsible for return shipping fees unless the item received is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Kindly include photos and your order details so we can resolve the issue promptly.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us to arrange the process.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
-Check your bank account again
-Contact your credit card provider, as processing times may vary
-Contact your bank
If you’ve done all of the above and still have not received your refund, please reach out to us.
Contact Us
For any questions regarding refunds, returns, or cancellations, please contact our support team. We’re here to help and ensure a smooth experience.
Founded in 2025 by husband-and-wife duo Angel and Christopher Spence, Captivating Cigars LLC was born out of a shared passion for craftsmanship, culture, and luxury. With a vision to redefine the cigar experience, the Spences set out to create a line that not only delivers exceptional quality but also embodies elegance, sophistication, and individuality.
At Captivating Cigars, every detail matters—from the careful selection of premium tobaccos to the artistry of our sleek, high-end designs. Our mission is simple: to create cigars that don’t just satisfy, but captivate. We wanted something that screamed luxury, a collection that could stand as both a statement piece and an unforgettable experience.
As CEOs, Angel and Christopher bring creativity, determination, and a commitment to excellence to every part of the brand. Together, they strive to build more than a cigar company—they are crafting a lifestyle that reflects refinement, passion, and success.
Captivating Cigars is more than smoke; it’s the definition of luxury rolled to perfection
Founded in 2025 by husband-and-wife duo Angel and Christopher Spence, Captivating Cigars LLC was born out of a shared passion for craftsmanship, culture, and luxury.
With a vision to redefine the cigar experience, the Spences set out to create a line that not only delivers exceptional quality but also embodies elegance, sophistication, and individuality.
At Captivating Cigars, every detail matters—from the careful selection of premium tobaccos to the artistry of our sleek, high-end designs.
Our mission is simple: to create cigars that don’t just satisfy, but captivate. We wanted something that screamed luxury, a collection that could stand as both a statement piece and an unforgettable experience.
As CEOs, Angel and Christopher bring creativity, determination, and a commitment to excellence to every part of the brand. Together, they strive to build more than a cigar company—they are crafting a lifestyle that reflects refinement, passion, and success.
Captivating Cigars is more than smoke; it’s the definition of luxury rolled to perfection
Privacy Policy
Effective Date: MARCH 13, 2026
Captivating Cigars values your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.
1. Information We Collect
• Personal Information: Name, email, shipping address, billing details, phone number.
• Payment Information: Credit/debit card details processed securely via third-party payment processors.
• Usage Information: Website interactions, device information, cookies, and analytics.
2. How We Use Your Information
• To process and fulfill orders.
• To communicate order updates, promotions, and news relevant to our products.
• To improve website functionality, services, and customer experience.
• To comply with legal obligations.
3. Cookies and Tracking
• We use cookies and tracking technologies to enhance your browsing experience and analyze site performance.
• Cookies can be disabled in your browser settings, though some features may be affected.
4. Sharing Your Information
• We do not sell your personal information to third parties.
• Information may be shared with trusted service providers for payment processing, shipping, or marketing purposes.
• We may disclose information if required by law or to protect our rights.
5. Data Security
• Captivating Cigars uses industry-standard security measures to protect your personal information.
• Despite precautions, no method of transmission over the internet is 100% secure.
6. Your Rights
• You may request access, correction, or deletion of your personal information.
• You may unsubscribe from marketing communications at any time.
7. Changes to Privacy Policy
• Captivating Cigars may update this Privacy Policy periodically.
• Continued use of the website after changes constitutes acceptance of the revised policy.
A Curated Selection
Our collection represents the finest expression of craftsmanship and character. Each cigar is carefully blended using premium tobacco to deliver balance, depth, and a refined smoking experience.
Whether you seek smooth sophistication or bold complexity, each blend has been created to offer something distinctive.
Our Commitment To Our Clients
Premium Tobacco Selection
Experience cigars crafted with the finest aged leaves and rich flavors.
Fresh & Fast Fulfillment
Your cigars packed fresh and shipped quickly no long waits.
Reliable On-Time Delivery
Count on safe, secure, and punctual cigar deliveries every time.
TESTIMONIALS
What others are saying
“Best Cigar Experience!”
“I’ve tried many cigar shops, but none compare to the quality and service here. The cigars are always fresh, smooth, and perfectly crafted.”
- Michael R
“Quick and Reliable!”
“From ordering to delivery, everything is seamless. The cigar selection is amazing and always arrives fresh and well packed. Highly recommend!”
- James P
“My Go-To Cigar Store!”
“Whether it’s a celebration or a relaxing evening, their cigars never disappoint. Exceptional quality every time.”
- Rylie R
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SHIPPING POLICY
REFUND & CANCELLATION POLICY
contact us
+1 757 202 7024
900 Commonwealth Place, Suite 200 PMB 3085, Virginia Beach, VA, 23464
8am-12midnight
WE ACCEPT
CREDIT & DEBIT CARDS
