Captivating Collective
Captivating Cigars
Luxury should never be ordinary.
SHIPPING Policy
Thank you for shopping with us. We are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below for full details.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed, shipped, or delivered on weekends or holidays. During high order volumes, processing times may be slightly delayed. If there is a significant delay, we will notify you via email.
Shipping Rates and Delivery Estimates
Shipping fees are calculated at checkout based on your location and selected shipping method.
Estimated delivery times (United States):
-Standard Shipping: 3–7 business days
-Expedited Shipping: 1–3 business days
Delivery times are estimates and may vary depending on factors such as weather conditions, carrier delays, and peak seasons.
Shipping Carriers
We partner with trusted carriers such as USPS, UPS, and FedEx to ensure safe and timely delivery of your orders.
Shipping Coverage
We currently ship within the United States. For international shipping inquiries, please contact us before placing your order.
Shipment Confirmation and Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this number to monitor your shipment’s progress.
Incorrect or Incomplete Address
Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for delays or lost packages resulting from incorrect or incomplete address information provided by the customer.
Failed Delivery Attempts
If a delivery attempt fails due to the recipient being unavailable or incorrect shipping details, the carrier may attempt redelivery or return the package to us. Additional shipping charges may apply for reshipment.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date). Include your order number and clear photos (if applicable), and we will assist you in resolving the issue.
Contact Us
If you have any questions about your order or shipping, please contact our support team. We’re here to help and ensure you have the best possible experience.
Founded in 2025 by husband-and-wife duo Angel and Christopher Spence, Captivating Cigars LLC was born out of a shared passion for craftsmanship, culture, and luxury. With a vision to redefine the cigar experience, the Spences set out to create a line that not only delivers exceptional quality but also embodies elegance, sophistication, and individuality.
At Captivating Cigars, every detail matters—from the careful selection of premium tobaccos to the artistry of our sleek, high-end designs. Our mission is simple: to create cigars that don’t just satisfy, but captivate. We wanted something that screamed luxury, a collection that could stand as both a statement piece and an unforgettable experience.
As CEOs, Angel and Christopher bring creativity, determination, and a commitment to excellence to every part of the brand. Together, they strive to build more than a cigar company—they are crafting a lifestyle that reflects refinement, passion, and success.
Captivating Cigars is more than smoke; it’s the definition of luxury rolled to perfection
Founded in 2025 by husband-and-wife duo Angel and Christopher Spence, Captivating Cigars LLC was born out of a shared passion for craftsmanship, culture, and luxury.
With a vision to redefine the cigar experience, the Spences set out to create a line that not only delivers exceptional quality but also embodies elegance, sophistication, and individuality.
At Captivating Cigars, every detail matters—from the careful selection of premium tobaccos to the artistry of our sleek, high-end designs.
Our mission is simple: to create cigars that don’t just satisfy, but captivate. We wanted something that screamed luxury, a collection that could stand as both a statement piece and an unforgettable experience.
As CEOs, Angel and Christopher bring creativity, determination, and a commitment to excellence to every part of the brand. Together, they strive to build more than a cigar company—they are crafting a lifestyle that reflects refinement, passion, and success.
Captivating Cigars is more than smoke; it’s the definition of luxury rolled to perfection
Privacy Policy
Effective Date: MARCH 13, 2026
Captivating Cigars values your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.
1. Information We Collect
• Personal Information: Name, email, shipping address, billing details, phone number.
• Payment Information: Credit/debit card details processed securely via third-party payment processors.
• Usage Information: Website interactions, device information, cookies, and analytics.
2. How We Use Your Information
• To process and fulfill orders.
• To communicate order updates, promotions, and news relevant to our products.
• To improve website functionality, services, and customer experience.
• To comply with legal obligations.
3. Cookies and Tracking
• We use cookies and tracking technologies to enhance your browsing experience and analyze site performance.
• Cookies can be disabled in your browser settings, though some features may be affected.
4. Sharing Your Information
• We do not sell your personal information to third parties.
• Information may be shared with trusted service providers for payment processing, shipping, or marketing purposes.
• We may disclose information if required by law or to protect our rights.
5. Data Security
• Captivating Cigars uses industry-standard security measures to protect your personal information.
• Despite precautions, no method of transmission over the internet is 100% secure.
6. Your Rights
• You may request access, correction, or deletion of your personal information.
• You may unsubscribe from marketing communications at any time.
7. Changes to Privacy Policy
• Captivating Cigars may update this Privacy Policy periodically.
• Continued use of the website after changes constitutes acceptance of the revised policy.
A Curated Selection
Our collection represents the finest expression of craftsmanship and character. Each cigar is carefully blended using premium tobacco to deliver balance, depth, and a refined smoking experience.
Whether you seek smooth sophistication or bold complexity, each blend has been created to offer something distinctive.
Our Commitment To Our Clients
Premium Tobacco Selection
Experience cigars crafted with the finest aged leaves and rich flavors.
Fresh & Fast Fulfillment
Your cigars packed fresh and shipped quickly no long waits.
Reliable On-Time Delivery
Count on safe, secure, and punctual cigar deliveries every time.
TESTIMONIALS
What others are saying
“Best Cigar Experience!”
“I’ve tried many cigar shops, but none compare to the quality and service here. The cigars are always fresh, smooth, and perfectly crafted.”
- Michael R
“Quick and Reliable!”
“From ordering to delivery, everything is seamless. The cigar selection is amazing and always arrives fresh and well packed. Highly recommend!”
- James P
“My Go-To Cigar Store!”
“Whether it’s a celebration or a relaxing evening, their cigars never disappoint. Exceptional quality every time.”
- Rylie R
hELP
SHIPPING POLICY
REFUND & CANCELLATION POLICY
contact us
+1 757 202 7024
900 Commonwealth Place, Suite 200 PMB 3085, Virginia Beach, VA, 23464
8am-12midnight
WE ACCEPT
CREDIT & DEBIT CARDS
